Company : ICICI Bank
Website : www.icicibank.com
Job Role : Phone Banking Officers
Eligibility : Any Graduate
Experience : 0 - 2 Years
Job Location : Hyderabad
Company Profile:
ICICI Bank is India’s second-largest bank with total assets of Rs. 4,062.34 billion (US$ 91 billion) at March 31, 2011 and profit after tax Rs. 51.51 billion (US$ 1,155 million) for the year ended March 31, 2011. The Bank has a network of 2,752 branches and 9,225 ATMs in India, and has a presence in 19 countries, including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.
Job Description:
The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
Responsibilities:
- Handle and resolve customer complaints/ queries over phone.
- Provide customers with relevant product and service information.
- Cross sell new product and service opportunities to customers over phone.
- Provide feedback to the team leaders about product / process.
Skills:
- Good Communication Skills (English & Hindi Language).
- Open to work in rotational shifts.
Qualifications:
- Age less than or equal to 28 years.
- Graduates in any discipline.
- 0 - 2 years experience in call centers handling domestic and international customers.
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